All work
Automate · SaaS
An AI support desk for a SaaS startup
85%
faster support responses
- Client
- SaaS startup
- Industry
- SaaS
- Service
- AI automation
- Scope
- Support automation, Ticket routing, Knowledge base
The challenge
A fast-growing SaaS startup was buried in support tickets. Response times slipped and customers were frustrated, and the company couldn't hire support staff fast enough to keep up.
What we built
We built an AI support system that resolves common questions automatically and routes complex issues to the right person, with the relevant context attached.
Results
- Response times down 85%, with customer satisfaction maintained.
- 80% of common requests resolved automatically.
- An estimated $250,000 a year saved in support costs.
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AI automation